AI assistant for level-1 IT support
A support team buried in the same routine requests every day: password resets, access requests, known errors. Skilled people doing work a runbook could describe.
What shipped
An AI assistant that handles level-1 support end to end: it resolves routine requests itself, asks clarifying questions like a human agent would, and escalates cleanly to people when it should not decide alone.
What changed
Routine requests get resolved without a human in the loop. The support team's time goes to problems that actually need people.
